Transferring Domains to Webworx

We try to make the process of transferring a domain to Webworx as easy as possible. Unfortunately, certain domains are more difficult than others purely due to the rules involved with those domains.

Following is an overview of various domains and the procedures involved in transferring to us. As always, our friendly staff are more than happy to assist you with any part of transferring your domains to us.

  • GENERAL QUESTIONS
  • .au Domain Information
  • gTLD Info (.com, .net, .org)
  • .uk Info

General Information

If you are transferring a domain name from another provider, there are a number of domain rules that you should know about before proceeding with a transfer, as they do have a bearing on the transfer ability of a domain.

Check that the domain name is unlocked with the current registrar.
If the domain name is a .com, .net or other gTLD you must be sure that the domain is at least 60 days past the registration date and last transfer.
Check that the registrant email is correct and your customer has access to accept the transfer authorisation email.

 

Domain Name Transfer Duration

The time it takes to transfer a domain is dependent upon the type of domain name. Or when owners authorise the transfer of the domain. Please see the table below for a rough guideline:

 Domain Extension Time to Transfer
 .au 2 days
 .com / .net / .org / .info / .biz 5-7 days
 .nz 1 day
 .uk 5-7 days

Approving the .au domain transfer

Once a request has been made to transfer the .au domain to Webworx, an email will be sent to the registrant contact email address of the domain (this email can take 1-2 hours to be sent). You can check what the current registrant contact email address for your .au domain is at AusRegistry’s website. If you do not currently have access to this email address, you must contact your current registrar and request they update your domain registrant contact email address. To proceed with the transfer, an approval link that is provided to the registrant contact email address must be clicked. Once clicked, the request to transfer the domain begins. It generally takes 48 hours from the moment the link is clicked for the .au domain to be transferred to Webworx.

Transfer Checklist for .com/.net/.org/.info/.biz Domain Names

Perform a whois search on the domain name you wish to transfer and complete the following steps.

1. Ensure the domain name is not within 60 days of the initial registration or a previous registrar transfer

Domain names cannot be transferred within the first 60 days of being registered, or within 60 days of being transferred from another registrar. Some registrars have security measures in place where they will not allow the transfer of a domain name within 60 days of the registrant information being updated. You will need to check with your existing registrar for further information to see if this applies to your domain.

2. Domain name is in ACTIVE / OK status

To successfully transfer a domain, it must have its status set to “ACTIVE”. If the status is “locked”, you will need to have the domain un-locked through your existing registrar. Also, if your domain’s status is “ON HOLD” (e.g. non-payment or dispute) or “REDEMPTION PERIOD” you will not be able to transfer the domain. Webworx recommends submitting your domain name transfer order at least 7 days before an expiration date. If the domain name expires during the transfer process, the DNS will stop working, therefore any website and or email service you have for this domain will not work until the transfer has been completed.

3. Administrative contact’s email address is correct, up to date, and you can access messages sent to it

The Administrative whois contact for your domain must authorise transfers. During a transfer, an “Authorization for Registrar Transfer” email is sent to the administrative email address. Check your whois report to ensure that the Administrative Contact email address is one you have access to – if this address is inaccurate or inaccessible, update it with your existing registrar before submitting a domain transfer request. If you do not respond to the “Authorization for Registrar Transfer” email, your domain cannot be transferred.

4. Obtain the domain authorisation code (EPP Password) from current registrar

The .ORG, .BIZ, .INFO, .COM & NET Registry’s require an Authorisation Code (also sometimes called AUTH CODE, AUTHINFO, AUTH or EPP Code) to approve domain name transfers. Obtain this code from your current registrar before submitting a domain transfer, otherwise your domain will not be able to be transferred. You will need to enter the EPP code in at the time you respond to the “Authorization for Registrar Transfer” email (which is sent to the administrative whois contact for your domain).

5. Credit card details are valid for renewal of domain. Upon completion of transfer, the domain is renewed for 1 year (or however many years you have selected to be renewed)

Once you have completed the above steps, you will be able to submit a transfer request to transfer the registration of your domain name to Webworx.

How to Transfer a .UK domain

  1. You will need to contact your existing registrar and request that they change your IPS-TAG to Webworx’, which is PLANETDOMAIN-AU. This can usually only be completed by the registrar.
  2. Contact Webworx via domains@webworx.com.au to add the record.
  3. When we confirm that the domain name has been pushed to PLANETDOMAIN-AU, we will create a record in our system. Customers will then be charged for 2 years of registration; the minimum requirement for .uk domain transfers.

Please note that with .uk domain transfers, a request for authorisation email is NOT required. If you have any questions, or if require advice, contact our support team on 1300554678, or email support@webworx.com.au

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